Hospitality Coordinator for Evoke Intensives

Role

The Hospitality Coordinator is at the forefront of the participants' customer service experience. The Hospitality Coordinator provides participants with above-and-beyond service to ensure that their experience is welcoming. This hybrid hospitality role wears many hats such as Guest Relations Officer, In House Chef, Housekeeping, and Concierge.

Responsibilities

  • Greet participants upon arrival in a warm and friendly manner
  • Make guest feel welcome and anticipate needs before they arise
  • Assign rooms and escort participants to accommodations; assist with luggage
  • Conduct meal planning and shopping
  • Prepare meals for participants and staff
  • Take an active role in ensuring facility is properly maintained and appropriately used
  • Enforce program rules and regulations such as quiet time
  • Ensure Program Director and Clinical Director are kept aware of relevant feedback from participants
  • Respond in a courteous manner to participant complaints and concerns
  • Schedule participant activities such as massage, yoga, or hiking
  • Keep common spaces neat, orderly, and stocked with supplies
  • Clean facility thoroughly after guest departure; including vacuuming, mopping, laundry, and trash
  • Remain within budget and observe budgeting practices
  • Run off-site errands such as shopping

Qualifications

These qualifications include adhering to Evoke’s expectations, as well as local, state and federal requirements. Additional requirements may apply.

  • High School degree required
  • Two years experience in a customer-focused industry required
  • Ability to pass a background check (BCI)
  • Current CPR and Food Handlers Permit within 30 days of hire
  • A driver's license and reliable transportation
  • Consistent and reliable with a strong work ethic
  • Commitment to delivering a high level of customer service
  • Calm, efficient, and organized with a great attention to detail
  • Ability to multi-talk and problem solve while maintaining a positive attitude
  • Professional manner with an emphasis on hospitality and guest service
  • A love of people and the ability to connect with others with different backgrounds

Pay Range: Base pay starts at $15.00/hr DOE
Hours: This position is Part Time, working 1 program a month on average

Please send resume and cover letter to Sara Carroll at Sara@EvokeTherapy.com.